Privacy policy

This Privacy Policy explains how Product House collects, uses and protects personal data when you use our website.

We comply with all applicable UK data protection legislation, including:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Privacy and Electronic Communications Regulations (PECR)

1. How We Use Personal Data

We process personal data for the following lawful purposes:

• To fulfil orders and process payments

• To provide customer support and after-sales service

• To improve our website and services

• To meet legal and regulatory obligations

2. Cookies

Our website uses cookies to improve functionality and user experience.

Types of cookies used:

• Essential cookies – Required for site operation and checkout

• Functional cookies – Remember user preferences

• Analytics cookies – Help us understand site usage

• Marketing cookies – Used for advertising where consent is given

Users can manage cookie preferences via their browser settings or the cookie banner displayed on first visit.

3. Communication & Data Retention

When you contact us, we collect only the information necessary to respond to your enquiry.

Data retention periods:

• Order records: retained for legal and tax purposes

• Customer service communications: retained for a limited period

• Marketing data: retained until consent is withdrawn

We do not sell personal data to third parties.

4. Marketing Communications

Marketing communications are sent only where explicit consent has been given.
You may unsubscribe at any time using the link provided in emails.

5. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

6. Your Data Protection Rights

You have the right to:

• Access your personal data

• Request corrections

• Request deletion (subject to legal requirements)

• Restrict or object to processing

• Withdraw consent at any time

7. Data Security

We take appropriate technical and organisational measures to protect personal data.
In the event of a data breach, we will act in accordance with legal requirements.

8. Policy Updates

This policy may be updated from time to time. Any changes will be posted on this page.

Last updated: January 2026